Policies

Our Commitment to Partnership

At Delicious Exotic Fruits, we view our resellers as partners in growth. These policies are designed to create a fair, transparent, and efficient process that allows your business to thrive. By placing an order with us, you agree to the following terms.

1. Ordering & Pickup Policy

• Advance Orders: To ensure we can prepare your order to our high standards, all wholesale orders must be placed at least 48 hours in advance of your desired pickup time.

• Payment Before Pickup: No products will leave our warehouse until they have been paid for in full. Once payment is complete, you may pick up your purchase.

• On-Site Inspection & Selection: The final selection and inspection of your products must be made in the presence of our sales staff inside the warehouse. This is a key step to ensure you are satisfied with the quality before you depart.

2. Payment Policy

• Accepted In-Warehouse Payment Methods:

  • Cash: We accept cash payments but are unable to accept $100 bills.

  • Zelle: Payments can be sent to 786-616-5206 or 305-345-2946.

  • Cash App: Payments can be sent to $karlausaperu.

• Check Payments: This option is available exclusively for established partners with a consistent purchasing history of over two years and is subject to prior review and approval.

• Online Portal Payments (Coming Soon): As we launch our B2B portal, we will be introducing secure online payment options for your convenience.

• Proof of Purchase: For your security and ours, we ask that you request a receipt for every purchase.

3. Claims, Exchange & Returns Policy

Our 'No-Risk Wholesale' Guarantee

Our success is built on your success. We are committed to being your most reliable partner by delivering unparalleled quality. We proudly stand behind our products with our 'No-Risk Wholesale' Guarantee.

If you receive fruit that does not meet the high standards you expect, we are here to make it right.

For In-Warehouse Pickups

To ensure quality from the very start, we ask that you or your representative carefully inspect your order during pickup at our facility. Our team will be available to assist you.

We understand that some issues may only be discovered after loading. For this reason, we will accept claims for concealed damage (e.g., issues not visible from an external case inspection) if submitted with photographic evidence within 12 hours of leaving our warehouse. Claims for issues that should be reasonably identified during an on-site inspection will not be accepted after the product has left our premises.

For Shipped Orders (Ground & Air)

Our team takes meticulous care to ensure your fruit is shipped in optimal condition. While we cannot be responsible for delays or mishandling by third-party carriers (e.g., airlines, freight companies), we consider you our partner. Should your shipment arrive damaged due to a carrier issue, we will provide you with all necessary documentation to support and expedite your claim with them.

For any quality issues unrelated to carrier fault, our 'No-Risk Wholesale' Guarantee applies. Please follow these steps to file a claim:

How to File a Quality Claim

1. Contact Us Within 24 Hours: All quality claims must be submitted via email to claims@defruits.com within 24 hours of receiving your order. This allows us to address issues while the evidence is fresh.

2. Provide Order Details: Your email must include your business name and order or invoice number.

3. Submit Clear Photographic Evidence: To verify a claim, clear photos are mandatory. Please include:

   • A photo showing the specific quality issue.

   • A photo of the entire case or batch of fruit in question.

   • A photo of the label on the outside of the case.

Claim Resolution Process

Once your claim is submitted, our quality control team will promptly review the details and evidence. If the claim is approved, we will immediately issue a credit to your account for the full value of the affected product. This credit will be automatically available for you to use on your next order.

Please note, our standard resolution is account credit to ensure you are satisfied with your next purchase. We do not offer cash refunds or exchanges.

What is Not Covered

To maintain a fair and consistent system for all our partners, our guarantee does not cover:

• Issues on Pickups: Quality concerns that should have been reasonably identified during an on-site inspection.

• Sale Items: Products sold on sale or as special clearance are considered final sale and are not subject to claims. Please inspect these items carefully before purchasing.

• Change of Mind: Due to the perishable nature of our products, we cannot provide credit for orders that are no longer wanted.

• Improper Storage: Product degradation due to improper storage or handling after a successful delivery has been made.

• Minor Cosmetic Blemishes: As these are natural products, minor external imperfections that do not affect the quality or taste of the fruit are not covered.

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We deeply value your partnership and will always work with you to find a fair resolution. Thank you for your understanding and cooperation.